Easy access to your finances anytime anywhere!
Bill Pay
Sign up today for Town & Country Banks Bill Pay, and E-statements. It’s fast. It’s easy. It saves you money. Plus, you’ll be doing your part to protect our environment.
Convenience
You receive, view, and manage your bills and statements from one location.
Security
Protect your identity by reducing the amount of private information in your mailbox.
Savings
No more stamps. Reduce the risk of late fees. Receive email alerts for bill arrivals, due dates and upcoming payments.
Accessibility
Saved to a flash drive, CD, or computer hard drive, E-statements and eBills are easy to store, organize, and access.
Sign up for E-statements today and enjoy these great benefits:
Enrollment is fast and easy:
Your Finances – Anywhere & Anytime. Town & Country Bank is pleased to announce our mobile banking feature! This is a free service for Town & Country Bank customers. Enjoy account access 24/7 and bank the way you want with these multiple mobile banking options:
Allows you to access account balances, account history, and conduct transfers. You can even pay and manage your bill payments from any mobile device that has web browsing capabilities and a data plan.
Need Help?
Access FAQ’s on Mobile Web Banking in the “FAQ” section at the bottom of this page or click the “Contact Us” tab at the top of our home page.
And for iPhone & Android Phone users…
1Text messaging & data rate plan charges may apply
Manage your money on the move.
Your phone is always within reach. And so are your finances.
The Town & Country Bank mobile banking app is the perfect way to stay connected to your money—at home or on the go.
With the Town & Country Bank mobile banking app, you can conveniently:
And you can do it all from your mobile device. It’s fast, simple and safe.
Get started with these simple steps:
Banking on the go has never been so easy. Download the app today!
Need Help?
Access FAQ’s on Mobile Apps in the “FAQ” section at the bottom of this page or click the “contact us” tab at the top of our home page.
1Text messaging & data rate plan charges may apply
Text Message Banking
Allows you to access account information via text without requiring mobile internet. Check account balances and recent transaction history, conduct a transfer, and receive weekly balance texts and low balance alerts all from your phone!
Need Help?
Access FAQ’s on Text Message Banking in the “FAQ” section at the bottom of this page or click the “Contact Us” tab at the top of our home page.
1Text messaging & data rate plan charges may apply
Deposit checks fast with your mobile phone.
Free
Use our free app to make free deposits.1
Convenient
Save a trip to the branch or ATM.
Simple
Make a deposit with just a few taps and camera clicks.
Secure
Rest assured it’s as safe as online banking.
Try it! Download our app on the App StoreSM or Google PlaySM.2
1Our Town & Country Bank Mobile Banking app is free, but standard rates and fees may apply from your wireless carrier. This service requires enrollment in our free Online Banking Service. Mobile Check Deposit is subject to approval. 2App StoreSM is a service mark of Apple Inc. Android is a trademark of Google Inc.
Purchase with confidence through our mobile payment options. Contactless payments are available at millions of locations, from retail stores to restaurants and everything in between. Your debit numbers are never shared with merchants or transmitted at payment. Instead, your account numbers are encrypted.
1Apple is a trademark of Apple Inc., registered in the U.S. and other countries. Apple Pay is a trademark of Apple Inc. Samsung and Samsung Pay are trademarks or registered trademarks of Samsung Electronics Co., Ltd. Samsung Pay is available on select Samsung devices. Google Pay is a trademark of Google LLC. Product and company names may be trademarks or registered trademarks of their respective owners. Mobile Internet data charges may apply as well as text messaging charges.
Take control of your finances. We’re making it easier than ever to visualize and interact with your money. With SimpleView, you’ll gain powerful insights on when, where and how you spend.
With SimpleView, you can:
SimpleView gives you the tools to start simplifying your finances—and so much more.
Enhance Your Payment Experience with a Mobile Wallet!
Why Use a Mobile Wallet?
How to Add Your Debit Card to Apple Pay
How to Add Your Debit Card to Google Pay
How to Add Your Debit Card to Samsung Pay
Get Started Today!
Don’t have our debit card yet? Visit one of our branches and get your Town & Country Bank Debit Card today and start enjoying the convenience and security of mobile payments. Visit our website or contact customer service to get your card today!
Disclosures:
Q: How does Online Banking Work?
A: Online Banking allows you to view account balances and transaction history, transfer money, and download transactions to a personal financial manager and much more from your personal electronic device.
Q: Can I get notifications and alerts via e-mail?
A: E-mail alerts and notifications are available. To participate simply log in to Online Banking, go to the Additional Services tab and select Mobile Banking and Alerts. E-mail alerts and notification options are located near the bottom of the page.
Q: Is it possible to schedule recurring payments?
A: Yes. You can schedule weekly, semi-monthly, and monthly recurring payments. The final payment of a recurring payment scheme is designated by a ‘Final Payment Date.’
Q: How do I register for electronic bill payment?
A: Bill Payment registration is easy!
The first time you attempt to access the bill payment section of online banking, you will be prompted to begin online registration. You are first requested to read and accept the authorization disclosure. Failure to accept the disclosure terms prevents the registration process from proceeding.
Q: How quickly will the change take place when I add a new payee to my bill payment account or change my account number?
A: When you update the information for the bill payment account, the changes instantaneously happen virtually.
Q: Can I receive an annual summary of my bill payments sorted by category or payee?
A: Not at this time.
Q: Can I use electronic bill payment with all my accounts?
A: Only checking accounts can be used for bill payment purposes.
Q: When is bill payment available?
A: You can schedule payments 24 hours a day, seven days a week.
Q: Are my bill payment transactions reflected as online banking transactions?
A: All bill payment transactions become part of the online banking transaction history and appear in personal financial management applications when the transaction history is downloaded.
Q: How do I add new payees?
A: You can add payees by accessing the Add Payee screen. New payees will be added to the payee list immediately.
Q: Can bill payment be used when I am out of the country?
A: Bill payment provides you with peace of mind when you are traveling for an extended period of time. All you need is access to the Internet with a secure browser, and you can pay your bills while out of the country. Payees must be located within the 50 United States and Territories.
Q: Is there a limit to the number of bill payment accounts I can set-up?
A: Yes, you are limited to one bill payment account.
Q: Who can be paid using the bill payment system?
A: Anyone in the 50 United States and territories who can accept a check can be paid using the bill payment system. You can pay practically anyone- charge accounts, utilities, auto loans, professionals, even a lawn service or a relative. However, tax payments (such as federal, state, and local) and court-directed payments (such as alimony and child support) cannot be processed through our online bill payment system.
Q: If I schedule multiple bill payments for a single day, how will my account be debited- as a lump sum or separately?
A: Each bill payment is debited separately.
Q: Are all debits and credits sent out at the same time?
A: Yes, they are all sent out at the same time.
Q: How is my account debited?
A: Your account is debited via ACH.
Q: What is ACH?
A: Automated Clearing House is a funds transfer system that provides interbank clearing of electronic entries for participating financial institutions.
Q: How do I place a ‘stop payment’ on a bill payment?
A: A payment may be edited or deleted anytime before the “process date.” Payments that have been remitted electronically cannot be stopped.
Q: What is Mobile Web Banking?
A: A service that enables you to access your account information, conduct transfers, and pay and manage your bill payments from any mobile device that has Web browsing capabilities and active data plan.
Q: What does Mobile Web Banking cost?
A: Mobile Web Banking from Town & Country Bank is FREE, but you are required to subscribe to a data plan through your wireless provider. You should check with your wireless provider if you aren’t sure whether additional fees might apply.
Q: Is Mobile Web Banking currently available to all users?
A: Mobile Web Banking is available to all users who own mobile devices with Web browsing capabilities and who subscribe to a data plan through their wireless carrier.
Q: Will Mobile Web Banking work on my mobile phone?
A: Mobile Web Banking will work on any mobile device with Web browsing capabilities and an active data plan through a wireless carrier.
Q: Q: How does Mobile Web Banking work?
A: From a mobile device with Web browsing capabilities and an active data plan, all you have to do is open a browser and enter Town & Country Bank’s URL at https://www.tcbanks.com to access the Town & Country Bank mobile banking home page.
Enter your user name and password – the same you use for Online Banking – and select the Log In button. No separate or different registration is required. Answer any additional security questions (if needed), then select the Continue button to access Mobile Web Banking. Once logged in, you can:
Q: How many transactions can I see on my phone at a time?
A: When you select an account name link on the Accounts tab, up to 15 transactions display for the last 10 days – use the vertical scroll bar to see all of your transactions. If more than 15 transactions occurred during that time period, select the More history button to view the rest of your transactions.
Q: Can I see transactions for a different time period?
A: Yes, just use the Change Date Range ‘to’ and ‘from’ fields entering the date as mmddyyyy with no punctuation, then select the Go button to get the transactions.
Q: Can I change accounts on the Transaction History page?
A: Yes, just locate the dropdown field below the Change Date Range fields, then select another account from the list. The display will refresh to show recent transactions for the new account.
Q: Where can I locate the transaction details?
A: Within the Transaction History page, just click the payee name (e.g., Target) to see the transaction details, including Date, Amount, Type of Transaction, Reference #, Store name, and ID.
Q: What different kinds of funds transfers are available?
A: On the transfer tab you can enter an immediate transfer between your accounts using the Transfer Now feature. Or to schedule a future transfer, use the Schedule Transfer link.
Q: Can I see scheduled transfers on my phone?
A: Yes, just select the View Scheduled Transfers link on the Transfer tab to see up to 10 transfers scheduled over the next 30 days. If you have more than 10 transfers scheduled, just select the View More button.
Q: Can I change or remove a scheduled transfer?
A: Yes, you can do both. On the Schedule Transfer page, scroll down and use the Edit Scheduled Transfer link to change the Amount, From Account To Account, or Date for any future dated one-time transfer. You can also use the Delete Scheduled Transfer link to remove a future-dated one-time transfer.
Q: Why can’t I access the Bill Pay tab?
A: The Bill Pay tab is only enabled for users who have signed up for Bill Pay within the online banking application on a personal computer and have set up one or more payees (people or companies you want to pay). When you are ready to make payments on your phone, selecting the Bill Pay tab will open the Make a Payment page.
Q: Can I register for Bill Pay on my phone?
A: Sorry, not at this time. You have to access online banking using a personal computer, find the Bill Pay button and enroll there. Chances are, you automatically registered for Bill Pay when you signed up for online banking. If so, all you need to do is set up one or more payees (people or companies you want to pay) to get started.
Q: How do I make a payment using my phone?
A: Select the Bill Pay tab and review the Pay from account (to change it, select another account from the dropdown field and select the Change button). Then select a payee name link from the list and enter the Amount of the payment and the date to send / deliver the payment (as mmddyyyy) then select the Pay button. A confirmation message is then displayed, select OK (or Submit) to continue.
Q: Can I see pending payments?
A: Yes, just select the Pending Payments link on the Make a Payment page to see up to 10 pending payments closest to today’s date. Use the vertical scroll bar to view all 10 payments or select the View More button to see additional payments.
Q: Can I remove a pending payment?
A: Yes, on the Pending Payments page, scroll to the payment you want to remove and select the Cancel link. Then, confirm that you want to delete the payment.
Q: Can I change a pending payment?
A: Yes, on the Pending Payments page, scroll to the payment you want to change and select the Details link. On the Payment Details page, select the Edit button. Then change the amount payment date, pay from the account or payment category as needed and save your changes.
Q: Can I see completed payments on my phone?
A: Yes, just select the Payment History button on the Make a Payment page. You will see the most recent 10 payments that have been made. Use the More History button to see additional payments, a maximum of 90 days in the past. The details provided include the payee name, payment date, amount or “From” account.
Q: How do I log out?
A: When you’re ready to log out, just select the Log Out button at the top right of the page to exit Mobile Web Banking and return to the Login screen.
Q: Are my challenge question answers case sensitive?
A: No, your challenge answers are not case sensitive (e.g., Pine is the same as pine). However, they must be in the same format that was originally used (e.g. 1/2/10 is not the same as 01/02/2010 or Jan 2, 2010). Try to select answers that only you know and ones that you should be able to remember.
Q: Is a password needed for Mobile Web Banking?
A: Yes. From your mobile device, all you need to do is login to Mobile Web Banking the same as you would Online Banking, using the same log-in information you do for Online Banking. No separate Mobile Web Banking sign-up is required.
Q: I have disconnected my mobile phone. Will my service continue to work?
A: For Mobile Web Banking to work, you must have a mobile device with Web browsing capabilities and active data plan through a wireless carrier.
Q: I have a new mobile device and phone number. Will Mobile Web Banking work on it?
A: Yes. You can access Mobile Web Banking from any of your mobile devices, as long as the mobile device has Web browsing capabilities and active data plan through a wireless carrier.
Q: Is it safe to bank using the Mobile Web Banking service?
A: Yes. To protect your privacy, you are required to authenticate yourself, using the same information from Online Banking, on each individual mobile device. And all communication between your mobile device, wireless provider and the mobile banking server are encrypted. In addition, your passwords, answers to challenge questions and account information are never stored by the mobile device or in the Mobile Web Banking application.
Q: Is help available through my mobile device?
A: For help regarding Town & Country Bank’s Mobile Web Banking product, contact Town & Country Bank by phone at (573) 729-3155 or email at customerservice@tcbanks.com. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.
Q: What does the ‘Remember this phone’ checkbox do?
A: Selecting the Remember this phone checkbox activates extra security for your phone so you don’t have to enter the security challenge questions when accessing Mobile Web Banking using that phone. You also have the option to Remove extra security from this phone, if needed, when you get inside Mobile Web Banking.
Q: My session timed out pretty quickly, can I change the timeout value?
A: Five minutes is the only timeout option. For your security and protection, when there has been no account activity for five minutes, the session times out and displays the Mobile Web Banking log in page with a Session Expired message.
Q: What is the Town & Country Bank Mobile Banking App?
A: The Town & Country Bank Mobile Banking App is a service that enables you to access your account information, transfer funds, and pay your bills (for eligible customers) from a smartphone with Internet access from either a WIFI source or the 3G/EDGE networks. (Currently available for the iPhone, iPod Touch or iPad and Android users).
Q: How does the Town & Country Bank Mobile App work?
A: First you must download our Mobile App from the iTunes App StoreSM. You can do this either from your mobile phone or computer. If you do access our App from your computer, the App will install on the mobile phone the next time the phone is plugged in to the computer. Once you download the App, you log in with the same user ID and password that you use for online banking. No separate or different registration is required. Once logged in, you can:
Q: Is Town & Country Bank Mobile App currently available to all users?
A: The Town & Country Bank Mobile App is currently available to all online banking users who own an Android, iPhone, iPod Touch or iPad device with access to 3G/EDGE or WIFI.
Q: Is it safe to bank using the Town & Country Bank Mobile App service?
A: Yes. To protect your privacy, you are required to authenticate yourself on each individual mobile device using the same information from online banking. All communication between your mobile device and the mobile banking server is encrypted. In addition, your password and account information are never stored on the mobile device.
Q: How many transactions can I see on my phone at a time?
A: When you select an account name on the Accounts tab, the last 30 days of transactions will be displayed. Scroll down to see all of your transactions. Select the View More Transactions button to view additional transactions.
Q: What different kinds of funds transfers are available?
A: To do a funds transfer, you must have more than one account in online banking. On the Transfers tab, you can enter an immediate transfer between your accounts. However, you are not able to see scheduled transfers on your phone nor can you change or remove a scheduled transfer this way.
Q: Why can’t I access the Pay Bills tab?
A: The Pay Bills tab is only enabled for users who have signed up for the bill payment feature within online banking on a personal computer and have set up one or more payees (people or companies you want to pay). When you are ready to make payments on your phone, select the Pay Bills tab to view scheduled payments and make a new payment.
Q: Can I register for the bill payment feature on my phone?
A: Sorry, not at this time. Simply access online banking using a personal computer, click the Bill Pay button and enroll there. You may have automatically registered for the bill payment feature when you signed up for online banking. If so, all you need to do is set up one or more payees (people or companies you want to pay) to get started.
Q: How do I make a payment using my phone?
A: First, select “Make a New Payment” from the Pay Bills tab. Next, select a payee name link from the list; enter the amount of the payment and the date to send/deliver the payment Select the Schedule Payment button. A confirmation message is then displayed, select OK to continue.
Q: Can I see pending payments?
A: Yes, just select the Pay Bills tab to see a list of pending payments.
Q: Can I remove a pending payment?
A: Yes, you can remove a pending payment but you cannot change it. To remove a pending payment, go to the Pay Bills tab, select the payment you want to remove and select the Cancel Payment button. Then confirm that you want to cancel the payment.
Q: Can I see completed payments on my phone?
A: Yes. From the payee list, you can see the last payment associated with each payee.
Q: How do I log out?
A: When you’re ready to log out, select the Log Out button at the top right of the page and you will exit the Town & Country Bank Mobile App. This will return you to the Login screen.
Q: Is a password needed for the Mobile App?
A: Yes. From your mobile device, you will need to log in to the Town & Country Bank Mobile App. This is the same as you would for online banking, using the same login information you do for online banking. No separate Mobile App sign-up is required.
Q: I have disconnected my mobile phone. Will my service continue to work?
A: For the Town & Country Bank Mobile App to work, you must have a mobile device with access to the 3G/EDGE or WIFI networks.
Q: Is help available through my mobile device?
A: Click the Contact Us tab to find our support phone number (573) 729-3155 and email address customerservice@tcbanks.com. For help regarding your mobile device and/or wireless Internet connectivity, contact your wireless provider.
Q: What does the ‘Remember Me’ checkbox do?
A: Selecting the Remember Me checkbox gives the application permission to save your Username so that you do not have to enter it each time you attempt to log in. This information is masked and stored securely to keep your information safe.
Q: My session timed out pretty quickly, can I change the timeout value?
A: Ten minutes is the only timeout option. For your security and protection, when there has been no account activity for ten minutes, the session times out and the Town & Country Bank Mobile App login page displays with a Session Expired message.
Q: How secure is Text Message Banking?
A: Our Text Message Banking service is secure. Text messages will never contain confidential information about you or your accounts. Messages will never contain full account numbers.
Q: Will I be charged for Text Message Banking?
A: We won’t charge you, but standard carrier fees for text messaging may apply. Please check with your mobile phone carrier if you aren’t sure what fees apply when you send and receive text messages.
Q: Will Text Message Banking work on my phone?
A: Yes, as long as you have text messaging enabled with your mobile carrier it will. Please check with your mobile carrier if you are unsure.
Q: Which carriers do you support?
A: Our Text Message Banking service works on all major mobile providers in the U.S., including the ones listed below. However, there are many more carriers that support Text Message Banking.
Q: How do I deactivate the Text Message Banking service?
A: You can text back STOP to 662265on your activated cell phone, or you can return to the mobile banking page and click the Deactivate link next to your mobile device number. Your phone will no longer receive any text messages from Text Message Banking. You can add a new phone at any time if you change your mind later.
Q: Why do I need to verify my phone?
A: Verifying your phone is a one-time step and is one way we ensure the security of mobile text messaging.
Q: Where do I find my activation code?
A: During setup we will send you a text message with your activation code. If you have already submitted your mobile number during setup, please check your mobile device now. You should receive a text message with your activation code within a few minutes.
Q: Can I come back later to enter my activation code?
A: Yes you can. If you experience difficulties, we recommend that you go through the setup process again and get a new code.
Q: I still have not received my code, what do I do?
A: It might take several minutes to receive your code. If you feel you have waited long enough, you can click the Resend it link. Please check your mobile device shortly for a new text message. If you are still experiencing problems, be sure you entered in the correct mobile number during setup.
Q: What is a primary text banking account?
A: Your primary account is the default account that we will use when you text BAL to 662265. You should select the one you will likely want to check most often. You can get all account balances by texting BAL ALL to 662265.
Q: Can I get the balances of my other accounts?
A: Yes. When you text “BAL ALL” to 662265, we will reply with a message containing the balances of all your checking, savings and any other accounts.
Q: Can I change the primary account selection later?
A: Yes, you can. Simply return here to the Mobile Banking & Alerts page and select another account from the primary text banking account drop-down list.
Q: What commands or keywords can be used?
A: Use any of the following commands/keywords:
Q: Are keywords case sensitive?
A: No. Keywords are not case sensitive. You can type “help” or “HELP.”
Q: What is the number I should use to send the keywords?
A: The short code is 662265. This short code will only work if you have activated the Text Message Banking Service.
Q: How long does it take to get a text message?
A: You’ll receive a text message response within a minute. Exact timing will depend on your mobile service carrier.
Q: Is there any password needed for Text Message Banking?
A: You don’t need a password to access your account information via text message.
Q: I have a new mobile phone number. Can I change or add my number online?
A: Yes. You first need to deactivate your cell phone from within the Mobile Banking & Alerts page or by texting STOP to 662265. Then click Activate on the Mobile Banking & Alerts page and set up the new cell phone number.
Q: Is it possible to stop the weekly account balance notifications?
A: Yes. Just go to the Mobile Banking & Alerts page and click the weekly account balance notifications check box to deselect it then save your changes.
Q: Can I get a text when my primary account balance falls below a certain amount?
A: Yes. First you’ll need to go to the Mobile Banking & Alerts page, select the low balance alert checkbox and select a dollar amount from the drop-down field (e.g., $200). Thereafter you’ll get a low balance alert text whenever your primary account balance falls below that dollar amount.
Q: Can I transfer funds into my primary account using my phone?
A: Yes, if you have selected a “transfer source” account on the Mobile Banking & Alerts page. Then, for example, texting TRANS 400 to 662265 will transfer $400 to your primary account from the transfer source account and return a message with updated account balances for both accounts. Please be aware that you can transfer funds from your primary account.
Q: I share a joint account. Can I set up two phones for the same primary account?
A: Yes. After you set up the first number, you can select the Activate another phone link on the Mobile Banking & Alerts page and then complete the simple two-step process: one-time transfer or you can use the Delete Scheduled Transfer link to remove a future dated one-time transfer.
